Zero Defects Is A Super Highway Going

We Are Being Ruined By The Best Efforts Of People Who Are Doing The Wrong Thing.

It's Management's Job To Know.

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

The Job Can't Be Finished Only Improved To Please The Customer.