Quality Comes Not From Inspection, But From

The Customer Invents Nothing. New Products And New Services Come From The Producer.

You Can See From A Flow Diagram Who Depends On You And Whom You Can Depend On. You Can Now Take Joy In Your Work.

The Job Can't Be Finished Only Improved To Please The Customer.

Manage The Cause, Not The Result.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.