Quality Begins With The Intent, Which Is

A System Must Be Managed. It Will Not Manage Itself. Left To Themselves In The Western World, Components Become Selfish, Competitive. We Cannot Afford The Destructive Effect Of Competition.

People Learn In Different Ways: Reading, Listening, Pictures, Watching.

Management's Job Is To Optimize The Whole System.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.

All Anyone Asks For Is A Chance To Work With Pride.