There Is Very Little Evidence That We

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.

You Do Not Install Knowledge.

There Is No Substitute For Knowledge.