A System Can Not Understand Itself.

We Know What We Told Him, But We Don't Know What He Heard.

Change The Rule And You Will Get A New Number.

It Is Management's Job To Direct The Efforts Of All Components Toward The Aim Of The System. The First Step Is Clarification: Everyone In The Organization Must Understand The Aim Of The System, And How To Direct His Efforts Toward It. Everyone Must Understand The Damage And Loss To The Whole Organization From A Team That Seeks To Become A Selfish, Independent, Profit Center.

Zero Defects Is A Super Highway Going Down The Tube.

Management Is Prediction.