A Rule To Live By: I Won't

Very Few Of The Great Leaders Ever Get Through Their Careers Without Failing, Sometimes Dramatically.

When You're Out Of Quality, You're Out Of Business.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

We Must Define Quality As Conformance To Specifications If We Are To Manage It.