Quality Has To Be Caused, Not Controlled.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.

It Is Not Possible To Know What You Need To Learn.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?