Quality Has To Be Caused, Not Controlled.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

If Anything Is Certain, It Is That Change Is Certain. The World We Are Planning For Today Will Not Exist In This Form Tomorrow.

Improving Quality Requires A Culture Change, Not Just A New Diet.

When You're Out Of Quality, You're Out Of Business.

It Is Not Possible To Know What You Need To Learn.