When In Doubt, Delete It.

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.

Quality Means Conformance To Requirements, Not Elegance.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

In A True Zero-defects Approach, There Are No Unimportant Items.