To Be A Great Leader Of People

The Biggest Reason That Positive Endings Don't Happen Is Because Employees Are Trained On Policies And Rules Rather Than Principles.

If You Own The Problem, You Own The Customer. If You Lose The Problem, You Lose The Customer. It's That Simple.

Listening Is The Hard Part. Listening Is The Important Part. The Hot Button Is In The Prospect's Response.

If You Look Deep Inside Trust, You'll Find Truth.

The Best Way To Do Business With A Liar Is Confront Them With The Truth. Tell Them That You Do Business As A Partner. If Your Lying Customer Still Can't See The Light, Tell Him That You May Not Be The Best Choice For Business, And That You Think You Have Someone That Can Serve Him Better. Then, Refer Him To The Competitor That You Hate The Most.