To Be A Great Leader Of People

Don't Dwell On The Problem; Concentrate On The Solution.

Everything You Need To Know About A Customer Has Been Written By Them Or About Them. And It Lives On The Internet. All You Have To Do Is Uncover It. And Use It.

Take Your Job Seriously, But Don't Take Their Complaints Personally. If You Take It Personally You'll Get Upset And Lose Your Edge. If You Take It Too Personally, You'll Lose Your Edge And Your Job. If You Take It Seriously -- It's You With Them. If You Take It Personally, It's You Against Them. What Steps Can You Take To Ensure Keeping Your Cool?

If You Find Common Subjects Or Interests With A Prospect, You Can Establish A Business Friendship. Ask About A Diploma Or Picture. Your Prospect Will Be Glad To Talk About What He/she Just Did Or Likes To Do. Try To Captivate Him Or Her In Intelligent Conversation With Engaging Questions About Their Interests. It's Obviously Better If You're Versed In The Subject, Because That's Where Rapport Is Established. Get The Prospect To Talk About Their Passions And What Makes Them Happy.

When You Begin To Give Value To The World, Somehow The People You Affect Will Find A Way To Tell You. Even If It Takes A Couple Of Years.