There'll Always Be Serendipity Involved In Discovery.

I Try To Spend My Time On Areas That I Think Are Important For The Future, And Where I Think I Can Add Value.

I Don't Want To Use My Creative Energy On Somebody Else's User Interface.

If You Invent Frequently And Are Willing To Fail, Then You Never Get To That Point Where You Really Need To Bet The Whole Company.

If You Make Customers Unhappy In The Physical World, They Might Each Tell 6 Friends. If You Make Customers Unhappy On The Internet, They Can Each Tell 6,000 Friends.

There Are Multiple Ways To Be Externally Focused That Are Very Successful. You Can Be Customer-focused Or Competitor-focused. Some People Are Internally Focused, And If They Reach Critical Mass, They Can Tip The Whole Company.