The Heart Of Change Is In The

This Is True Even In Organizations That Are Very Focused On Analysis And Quantitative Measurement, Even Among People Who Think Of Themselves As Smart In An Mba Sense. In Highly Successful Change Efforts, People Find Ways To Help Others See The Problems Or Solutions In Ways That Influence Emotions, Not Just Thought.

Great Leaders Motivate Large Groups Of Individuals To Improve The Human Condition.

Because Management Deals Mostly With The Status Quo And Leadership Deals Mostly With Change, In The Next Century We Are Going To Have To Try To Become Much More Skilled At Creating Leaders.

We Are Always Creating New Tools And Techniques To Help People, But The Fundamental Framework Is Remarkably Resilient, Which Means It Must Have Something To Do With The Nature Of Organizations Or Human Nature.

We Learn Best - And Change - From Hearing Stories That Strike A Chord Within Us.