Effective Leaders Help Others To Understand The

Without Conviction That You Can Make Change Happen, You Will Not Act, Even If You See The Vision. Your Feelings Will Hold You Back.

Complacency Is Almost Always The Product Of Success Or Perceived Success

Motivation And Inspiration Energize People, Not By Pushing Them In The Right Direction As Control Mechanisms Do But By Satisfying Basic Human Needs For Achievement, A Sense Of Belonging, Recognition, Self-esteem, A Feeling Of Control Over One's Life, And The Ability To Live Up To One's Ideals. Such Feelings Touch Us Deeply And Elicit A Powerful Response.

People Change What They Do Less Because They Are Given An Analysis That Shifts Their Thinking Than Because They Are Shown A Truth That Influences Their Feelings.

Managers Are Trained To Make Incremental, Programmatic Improvements. They Aren't Trained To Lead Large-scale Change.