Selecting The Right Person For The Right

Improving Quality Requires A Culture Change, Not Just A New Diet.

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.