Being Convinced One Knows The Whole Story

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

You Are Going To Be Measured Anyway By Some Means, Fair Or Foul. Usually The One Doing The Measuring Has Nothing Specific In Mind; So He Does It By The Seat Of His Pants. Careers Are Destroyed In This Manner.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

Quality Has To Be Caused, Not Controlled.

Slowness To Change Usually Means Fear Of The New.