The Great Discoveries Are Usually Obvious.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

The Cost Of Quality Is The Expense Of Doing Things Wrong.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.