The Great Discoveries Are Usually Obvious.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

It Is Always Cheaper To Do The Job Right The First Time.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

Quality Has To Be Caused, Not Controlled.