Management Is Prediction.

Don't Expect Smart People To Listen To You Without Proof.

...the Most Important Things We Need To Manage Can't Be Measured.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.

Uncontrolled Variation Is The Enemy Of Quality.

Rational Behavior Requires Theory. Reactive Behavior Requires Only Reflex Action.