...the Most Important Things We Need To

The Ultimate Purpose Of Collecting The Data Is To Provide A Basis For Action Or A Recommendation.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

People Learn In Different Ways: Reading, Listening, Pictures, Watching.

Quality Begins With The Intent, Which Is Fixed By Management.

We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.