Uncontrolled Variation Is The Enemy Of Quality.

The Most Important Measures Are Both Unknown And Unknowable.

A System Can Not Understand Itself.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

You Do Not Find Knowledge In A Dictionary, Only Information.

Judging People Does Not Help Them.