Uncontrolled Variation Is The Enemy Of Quality.

If You Do Not Know How To Ask The Right Question, You Discover Nothing.

Confusing Common Causes With Special Causes Will Only Make Things Worse.

I Should Estimate That In My Experience Most Troubles And Most Possibilities For Improvement Add Up To The Proportions Something Like This: 94% Belongs To The System Responsibility Of Management 6% Special

He That Would Run His Company On Visible Figures Alone Will In Time Have Neither Company Nor Figures.

Mere Allocation Of Huge Sums Of Money For Quality Will Not Bring Quality.