Rational Behavior Requires Theory. Reactive Behavior Requires

Meeting Specifications Is Not Enough.

The Prevailing Style Of Management Must Undergo Transformation. A System Can Not Understand Itself. The Transformation Requires A View From Outside.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.

I Should Estimate That In My Experience Most Troubles And Most Possibilities For Improvement Add Up To The Proportions Something Like This: 94% Belongs To The System Responsibility Of Management 6% Special

There Is No Substitute For Knowledge.