Leadership Is Anytime You Seek To Influence

Your Customers Are Only Satisfied Because Their Expectations Are So Low And Because No One Else Is Doing Better. Just Having Satisfied Customers Isn't Good Enough Anymore. If You Really Want A Booming Business, You Have To Create Raving Fans.

Catch People In The Act Of Doing Something Right.

One Of The Deepest Principles Of Life And Leadership: It's Not About You.

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.

Beware Of Putting All Your Focus Into Results. While Results Are Important, Your People Should Be Your Number One Area Of Focus.