Have I Done What Is Really Important

Connect The Dots Between Individual Roles And The Goals Of The Organization. When People See That Connection, They Get A Lot Of Energy Out Of Work. They Feel The Importance, Dignity, And Meaning In Their Job.

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.

I Never Use Notes, They Interfere With Me.

Catch Someone Doing Something Right.

Effective Team Leaders Adjust Their Style To Provide What The Group Can't Provide For Itself.