It Is Not Possible To Know What

Improving Quality Requires A Culture Change, Not Just A New Diet.

When You're Out Of Quality, You're Out Of Business.

Most Things Don't Work Like They Are Supposed To Work.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

You Are Going To Be Measured Anyway By Some Means, Fair Or Foul. Usually The One Doing The Measuring Has Nothing Specific In Mind; So He Does It By The Seat Of His Pants. Careers Are Destroyed In This Manner.