It Is Not Possible To Know What

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

Making A Wrong Decision Is Understandable. Refusing To Search Continually For Learning Is Not.

Quality Means Conformance To Requirements, Not Elegance.

Most Things Don't Work Like They Are Supposed To Work.