It Is A Company's Customers Who Effectively

When I Have My Interview With My God, Our Conversation Will Focus On The Individuals Whose Self-esteem I Was Able To Strengthen, Whose Faith I Was Able To Reinforce, And Whose Discomfort I Was Able To Assuage—a Doer Of Good, Regardless Of What Assignment I Had. These Are The Metrics Of That Matter In Measuring My Life. This Realization, Which Occurred Nearly Fifteen Years Ago, Guided Me Every Day To Seek Opportunities To Help People In Ways Tailored To Their Individual Circumstances. My Happiness And My Sense Of Worth Has Been Immeasurably Improved As A Result.

There Needs To Be Conviction And Action Behind Rules.

The Biggest Mistake Is An Over-reliance On Data. Managers Will Say If There Are No Data They Can Take No Action. However, Data Only Exist About The Past. By The Time Data Become Conclusive, It Is Too Late To Take Actions Based On Those Conclusions.

Year After Year After Year, People Write Books About Managing Innovation Or About Leadership, For Example, Without Ever Going Through The Pain Of Saying, "this Kind Of Leadership Will Cause This Result In These Circumstances And A Very Different Result In Those Circumstances." This Is Academic Malpractice Of The Worst Kind.

Motivation Is The Catalyzing Ingredient For Every Successful Innovation. The Same Is True For Learning.