You Don't Have To Be Noisy To

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

In A True Zero-defects Approach, There Are No Unimportant Items.