You Don't Have To Be Noisy To

Making A Wrong Decision Is Understandable. Refusing To Search Continually For Learning Is Not.

It Is Not Possible To Know What You Need To Learn.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

Improving Quality Requires A Culture Change, Not Just A New Diet.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.