Quality Means Conformance To Requirements, Not Elegance.

Improving Quality Requires A Culture Change, Not Just A New Diet.

It Is Always Cheaper To Do The Job Right The First Time.

Very Few Of The Great Leaders Ever Get Through Their Careers Without Failing, Sometimes Dramatically.

Slowness To Change Usually Means Fear Of The New.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.