Quality Means Conformance To Requirements, Not Elegance.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

In A True Zero-defects Approach, There Are No Unimportant Items.

Successful People Breed Success.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.