Quality Means Conformance To Requirements, Not Elegance.

You Don't Have To Be Noisy To Be Effective.

In A True Zero-defects Approach, There Are No Unimportant Items.

Improving Quality Requires A Culture Change, Not Just A New Diet.

Slowness To Change Usually Means Fear Of The New.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.