Manage The Cause, Not The Result.

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.

We Are Here To Make Another World.

We Should Work On Our Process, Not The Outcome Of Our Processes.

Divide Responsibility And Nobody Is Responsible.

People Need To Know How Their Job Contributes.