Manage The Cause, Not The Result.

A Bad System Will Beat A Good Person Every Time.

Management By Results - Like Driving A Car By Looking In Rear View Mirror.

Learn The Basics Of Analytics And People Will Love You. If You Don't Have Time To Learn, Hire Someone.

There Is No Knowledge Without Theory.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.