You Must Have A Supplier Relationship Of

Nothing Happens Without Personal Transformation.

If You Wait For People To Come To You, You'll Only Get Small Problems. You Must Go And Find Them. The Big Problems Are Where People Don't Realize They Have One In The First Place.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

All Models Are Wrong; Some Models Are Useful.

There Is No Economy In Having One Operation Produce A Part And Another Separate The Good Ones From The Bad Ones.