When We Cooperate, Everybody Wins.

Just Because You Can Measure Everything Doesn't Mean That You Should.

Management By Results Is Confusing Special Causes With Common Causes.

The Questions Are More Important Than The Answers.

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.