When We Cooperate, Everybody Wins.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

Without Theory There Is Nothing To Modify Or Learn.

I Think That People Here Expect Miracles. American Management Thinks That They Can Just Copy From Japan - But They Don't Know What To Copy!

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

Quality Starts In The Boardroom.