People Need To Know How Their Job

It Is Wrong To Suppose That If You Can’t Measure It, You Can’t Manage It – A Costly Myth

Profit In Business Comes From Repeat Customers

We Should Work On Our Process, Not The Outcome Of Our Processes.

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.

Rational Behavior Requires Theory. Reactive Behavior Requires Only Reflex Action.