When A System Is Stable, Telling The

A Leader's Job Is To Help His People.

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.

The Job Can't Be Finished Only Improved To Please The Customer.

The Greatest Waste … Is Failure To Use The Abilities Of People…to Learn About Their Frustrations And About The Contributions That They Are Eager To Make.

If You Do Not Know How To Ask The Right Question, You Discover Nothing.