Quality Is Such An Attractive Banner That

It Isn't What You Find, It's What You Do About What You Find.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.