Quality Is Pride Of Workmanship.

There Is No Economy In Having One Operation Produce A Part And Another Separate The Good Ones From The Bad Ones.

Divide Responsibility And Nobody Is Responsible.

When Asked What Single Event Was Most Helpful In Developing The Theory Of Relativity, Albert Einstein Replied, "figuring Out How To Think About The Problem".

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

A System Can Not Understand Itself.