Vision Is Dandy, But Sustainable Company Excellence

The Hyperfast-moving, Wired-up, Reengineered, Quality-obsessed Organization Will Succeed Or Fail On The Strength Of The Trust That Its Managers Place In The Folks Working On The Front Line.

Appreciation, Applause, Approval, Respect - We All Love It!

Organizations Exist To Serve. Period. Leaders Live To Serve. Period.

One Percent Improvement In 1,000 Things Is Better Than 1,000% Improvement In One Thing.

I Still Read Quite A Few Printed Books, But If Something Is Available In Digital Format I Do Not Print It Before I Read It.