The Most Important Measures Are Both Unknown

Let Us Ask Our Suppliers To Come And Help Us To Solve Our Problems.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

There Is No Substitute For Knowledge.

The Process Is Not Just The Sum Of Its Parts.

Quality Comes Not From Inspection, But From Improvement Of The Production Process.