Judging People Does Not Help Them.

Retroactive Management Emphasizes The Bottom Line.

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.

Learning Is Not Compulsory; It's Voluntary. Improvement Is Not Compulsory; It's Voluntary. But To Survive, We Must Learn.

Confusing Common Causes With Special Causes Will Only Make Things Worse.

Nobody Should Try To Use Data Unless He Has Collected Data.