Too Often, The Person Who Wrecks Our

Any Customer That Walks Away, Disrespected And Defeated, Represents Tens Of Thousands Of Dollars Out The Door, In Addition To The Failure Of A Promise The Brand Made In The First Place. You Can't See It But It's Happening, Daily.

A Brand That Stands For What All Brands Stand For Stands For Nothing Much.

If You Can Influence The Outcome, Do The Work. If You Can't Influence The Outcome, Ignore The Possibility. It's Merely A Distraction.

If You're Not Uncomfortable In Your Work As A Leader, It's Almost Certain You're Not Reaching Your Potential As A Leader.

People Who Make A Difference Never Wait For Just The Right Time. They Know That It Will Never Arrive.