To Copy Is To Invite Disaster.

The Prevailing Style Of Management Must Undergo Transformation. A System Can Not Understand Itself. The Transformation Requires A View From Outside.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

The Most Basic Problem Is That Performance Appraisals Often Don't Accurately Assess Performance.

People Learn In Different Ways: Reading, Listening, Pictures, Watching.

Eighty Percent Of American Managers Cannot Answer With Any Measure Of Confidence These Seemingly Simple Questions: What Is My Job? What In It Really Counts? How Well Am I Doing?