There Is No Knowledge Without Theory.

The Greatest Waste … Is Failure To Use The Abilities Of People…to Learn About Their Frustrations And About The Contributions That They Are Eager To Make.

To Manage One Must Lead. To Lead, One Must Understand The Work That He And His People Are Responsible For

Everyone Is A Customer For Somebody, Or A Supplier To Somebody.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.

It's Management's Job To Know.