This Is One Of The Most Important

If You Can’t Out Iterate Someone Who Is Trying To Copy You, You’re Toast Anyway.

Start-ups Make So Many Mistakes That The Challenge To Identify The Root Cause Of A Failure Is Tough. But Believing In Your Own Plan Is Probably The Worst.

I Asked All Of Our Recruiters To Give Me All Resumes Of Prospective Employees With Their Name, Gender, Place Of Origin, And Age Blacked Out. This Simple Change Shocked Me, Because I Found Myself Interviewing Different-looking Candidates - Even Though I Was 100% Convinced That I Was Not Being Biased In My Resume Selection Process.

Sustainable Growth Is Characterized By One Simple Rule: New Customers Come From The Actions Of Past Customers.

We Must Learn What Customers Really Want, Not What They Say They Want Or What We Think They Should Want.