There's No Such Thing As Knowledge Management;

Few Companies That Installed Computers To Reduce The Employment Of Clerks Have Realized Their Expectations... They Now Need More, And More Expensive Clerks Even Though They Call Them 'operators' Or 'programmers.'

There Is A Point Of Complexity Beyond Which A Business Is No Longer Manageable.

The Productivity Of People Requires Continuous Learning, As The Japanese Have Taught Us. It Requires Adoption In The West Of The Specific Japanese Zen Concept Where One Learns To Do Better What One Already Does Well.

Understanding Our Strengths, Articulating Our Values, Knowing Where We Belong -- These Are Also Essential To Addressing One Of The Great Challenges Of Organizations: Improving The Abysmally Low Productivity Of Knowledge Workers.

The Subordinate's Job Is Not To Reform Or Reeducate The Boss, Not To Make Him Conform To What The Business Schools Or The Management Book Say Bosses Should Be Like. It Is To Enable A Particular Boss To Perform As A Unique Individual.