When A Worker Has Reached A Stable

Eliminate Numerical Quotas, Including Management By Objectives.

The Individual Has Been Crushed By Our Style Of Management Today.

A Rational Prediction Has An Explanation Based On Theory.

The Average American Worker Has Fifty Interruptions A Day, Of Which Seventy Percent Have Nothing To Do With Work.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.