The Main Difference Between Service And Manufacturing

Each System Is Perfectly Designed To Give You Exactly What You Are Getting Today.

We Have To Bring Back The Individual. Management Has Smothered The Individual.

...a Person And An Organization Must Have Goals, Take Actions To Achieve Those Goals, Gather Evidence Of Achievement, Study And Reflect On The Data And From That Take Actions Again. Thus, They Are In A Continuous Feedback Spiral Toward Continuous Improvement. This Is What 'kaizan' Means.

It Is Important That An Aim Never Be Defined In Terms Of A Specific Activity Or Method. It Must Always Relate To A Better Life For Everyone.

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.