The Main Difference Between Service And Manufacturing

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

Two Basic Rules Of Life Are: 1) Change Is Inevitable. 2) Everybody Resists Change.

A System Can Not Understand Itself.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.