Lack Of Knowledge - That Is The

You Do Not Install Quality; You Begin To Work At It.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

A Rule Should Suit The Purpose.

You Can Only Elevate Individual Performance By Elevating That Of The Entire System.

He That Would Run His Company On Visible Figures Alone Will In Time Have Neither Company Nor Figures.