Retroactive Management Emphasizes The Bottom Line.

Knowledge Is Theory. We Should Be Thankful If Action Of Management Is Based On Theory. Knowledge Has Temporal Spread. Information Is Not Knowledge. The World Is Drowning In Information But Is Slow In Acquisition Of Knowledge. There Is No Substitute For Knowledge.

Quality Begins With The Intent, Which Is Fixed By Management.

...a Person And An Organization Must Have Goals, Take Actions To Achieve Those Goals, Gather Evidence Of Achievement, Study And Reflect On The Data And From That Take Actions Again. Thus, They Are In A Continuous Feedback Spiral Toward Continuous Improvement. This Is What 'kaizan' Means.

The Customer Invents Nothing. New Products And New Services Come From The Producer.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.