Most Things Don't Work Like They Are

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

In A True Zero-defects Approach, There Are No Unimportant Items.

Making A Wrong Decision Is Understandable. Refusing To Search Continually For Learning Is Not.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

Quality Has To Be Caused, Not Controlled.