In A True Zero-defects Approach, There Are

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

It Is Not Possible To Know What You Need To Learn.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

When In Doubt, Delete It.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.