In A True Zero-defects Approach, There Are

The Cost Of Quality Is The Expense Of Doing Things Wrong.

If Anything Is Certain, It Is That Change Is Certain. The World We Are Planning For Today Will Not Exist In This Form Tomorrow.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.