In A True Zero-defects Approach, There Are

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

Most Things Don't Work Like They Are Supposed To Work.

Quality Means Conformance To Requirements, Not Elegance.

If Anything Is Certain, It Is That Change Is Certain. The World We Are Planning For Today Will Not Exist In This Form Tomorrow.

Slowness To Change Usually Means Fear Of The New.