In A True Zero-defects Approach, There Are

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

Making A Wrong Decision Is Understandable. Refusing To Search Continually For Learning Is Not.

Quality Means Conformance To Requirements, Not Elegance.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.