The Cost Of Quality Is The Expense

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

It Is Not Possible To Know What You Need To Learn.

Improving Quality Requires A Culture Change, Not Just A New Diet.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.