The Cost Of Quality Is The Expense

Quality Means Conformance To Requirements, Not Elegance.

When You're Out Of Quality, You're Out Of Business.

It Is Not Possible To Know What You Need To Learn.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

It Isn't What You Find, It's What You Do About What You Find.