The Cost Of Quality Is The Expense

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

Quality Has To Be Caused, Not Controlled.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.

It Is Always Cheaper To Do The Job Right The First Time.

The Cost Of Quality Is The Expense Of Doing Things Wrong.