The Cost Of Quality Is The Expense

Very Few Of The Great Leaders Ever Get Through Their Careers Without Failing, Sometimes Dramatically.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

Slowness To Change Usually Means Fear Of The New.