Strategy-making Is An Immensely Complex Process Involving

Management Is, Above All, A Practice Where Art, Science, And Craft Meet

The Great Myth Is The Manager As Orchestra Conductor. It's This Idea Of Standing On A Pedestal And You Wave Your Baton And Accounting Comes In, And You Wave It Somewhere Else And Marketing Chimes In With Accounting, And They All Sound Very Glorious. But Management Is More Like Orchestra Conducting During Rehearsals, When Everything Is Going Wrong.

We Have Great Managers Who Havent Spent A Day In Management School. Do We Have Great Surgeons That Havent Spent A Day In Surgical School?

This Obsession With Leadership... It's Not Neutral; It's American, This Idea Of The Heroic Leader Who Comes In On A White Horse To Save The Day. I Think It's Killing American Companies.

You Can Teach All Sorts Of Things That Improve The Practice Of Management With People Who Are Managers. What You Cannot Do Is Teach Management To Somebody Who Is Not A Manager, The Way You Cannot Teach Surgery To Somebody Whose Not A Surgeon.