Without Theory We Can Only Copy.

A Bad System Will Beat A Good Person Every Time.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

Zero Defects Is A Super Highway Going Down The Tube.

Management Does Not Know What A System Is.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.