Without Theory We Can Only Copy.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

We Must Understand Variation.

People Need To Know How Their Job Contributes.

The Greatest Waste … Is Failure To Use The Abilities Of People…to Learn About Their Frustrations And About The Contributions That They Are Eager To Make.

Rational Behavior Requires Theory. Reactive Behavior Requires Only Reflex Action.