Quality Starts In The Boardroom.

Rational Behavior Requires Theory. Reactive Behavior Requires Only Reflex Action.

Our Prevailing System Of Management Has Destroyed Our People. People Are Born With Intrinsic Motivation, Self-respect, Dignity, Curiosity To Learn, Joy In Learning. The Forces Of Destruction Begin With Toddlers - A Prize For The Best Halloween Costume, Grades In School, Gold Stars - And On Up Through The University. On The Job People, Teams, And Divisions Are Ranked, Reward For The Top, Punishment For The Bottom. Management By Objectives, Quotas, Incentive Pay, Business Plans, Put Together Separately, Division By Division, Cause Further Loss, Unknown And Unknowable.

Experience By Itself Teaches Nothing.

Quality Is Pride Of Workmanship.

If You Do Not Know How To Ask The Right Question, You Discover Nothing.