Quality Starts In The Boardroom.

I Think That People Here Expect Miracles. American Management Thinks That They Can Just Copy From Japan - But They Don't Know What To Copy!

No Requirement Of Industry Is So Much Neglected As Operational Definitions.

Learn The Basics Of Analytics And People Will Love You. If You Don't Have Time To Learn, Hire Someone.

To Copy Is To Invite Disaster.

...the Most Important Things We Need To Manage Can't Be Measured.