Quality Starts In The Boardroom.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

Innovation Comes From The Producer - Not From The Customer.

One Need Not Be Eminent In Any Part Of Profound Knowledge In Order To Understand It And To Apply It. The Various Segments Of The System Of Profound Knowledge Cannot Be Separated. They Interact With Each Other. For Example Knowledge About Psychology Is Incomplete Without Knowledge Of Variation.

The Worker Is Not The Problem. The Problem Is At The Top! Management!

A Leader's Job Is To Help His People.