Quality Starts In The Boardroom.

We Know What We Told Him, But We Don't Know What He Heard.

A Leader Must Have Knowledge. A Leader Must Be Able To Teach.

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.

Experience By Itself Teaches Nothing.

Understanding Variation Is The Key To Success In Quality And Business.