Quality Starts In The Boardroom.

For Quality: Stamp Out Fires, Automate, Computerize, M.b.o., Install Merit Pay, Rank People, Best Efforts, Zero Defects. Wrong!!!! Missing Ingredient: Profound Knowledge.

Experience By Itself Teaches Nothing.

No Requirement Of Industry Is So Much Neglected As Operational Definitions.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

It's Management's Job To Know.